Our Services
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Perliminary Consultation
Each client engagement begins with a comprehensive analysis of company structure, challenges, operations, and goals to align our solutions with your needs. Consultations culminate with a proposal covering
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Learning objective
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Process
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Timeline
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Deliverables
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ROI
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Project
Research is carried out in alignment with the service agreement build during your preliminary consultation.
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Insights
We end each project by providing answers to all agreed-upon learning objectives and leave all raw data in your hands for quick and easy future reference.
Rapid Research
Quickly answer questions or validate ideas for one-off research needs.
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User Interviews
"Does this problem or solution resonate with my customers?"
User interviews help you learn who your users are, what their experiences are like, and what they need, value, and desire. Insights allow product and design decisions to more closely align with how customers think and feel, significantly increasing the likelihood of product adoption.
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Usability Testing
"Can customers use this product as it's intended?"
Usability tests observe real users performing specific tasks with a product to ensure that they can use the product efficiently and without assistance. When conducted without bias, usability tests also uncover usability problems, help team members understand user behavior, and ultimately ensure the product meets their needs.
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Customer Sentiment Surveys
"How satisfied are users with us or our products?'
Customer satisfaction surveys are a great way to gauge customer sentiment about a product, identify areas within an experience that may be problematic, measure the impact of product changes over time, drive retention, and guide product development and design decisions.
Consulting
If you're looking for ways to integrate the voice of your customers more regularly, our consulting services may be right for you.
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Research Integration
The majority of product failures point back to missing a target market's needs, and the best way to mitigate this risk is by incorporating customer feedback at every step of your development process rather than solely at the beginning or after launch.
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No matter how mature or methodic your product development lifecycle is, we offer training to embed research into your existing processes, ensuring user insights continuously guide innovation and increase customer customer retention and/or product adoption.